Refund Policy

Thank you for shopping at Shraff.com. We strive to ensure that every customer has a smooth and satisfying shopping experience. This Return and Refund Policy explains the conditions under which returns and refunds are accepted.

By purchasing products from Shraff.com, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return if:

  1. The product received is damaged or defective
  2. The product received is different from what was ordered
  3. The product has missing parts or accessories
  4. The product is not functioning properly

To be eligible for a return, the item must:

  1. Be returned within 7 days of delivery
  2. Be unused and in original condition
  3. Include original packaging, tags, and accessories
  4. Include proof of purchase or order confirmation

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  1. Used or damaged products caused by the customer
  2. Personal care items once opened
  3. Digital products or downloadable items
  4. Items marked as non-returnable or final sale

3. Return Process

To request a return:

  1. Contact our support team within the return period.
  2. Provide your order number and reason for return.
  3. Submit clear photos or videos of the product if required.
  4. Once approved, you will receive instructions on how to return the item.

Products must be returned to the address provided by our support team.

4. Refund Policy

After the returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  1. The refund will be processed to the original payment method, or
  2. Issued as store credit/wallet balance depending on the situation.

Refund processing time may take 3–10 business days, depending on the payment provider.

5. Exchange Policy

If you receive a defective or incorrect product, we may offer an exchange instead of a refund depending on product availability.

6. Shipping Costs for Returns

  1. If the return is due to our mistake (wrong or defective product), Shraff.com will cover the return shipping cost.
  2. If the return is due to customer preference, the customer may be responsible for return shipping charges.

7. Order Cancellation

Orders may be cancelled:

  1. Before the order has been processed or shipped

Once the product has been shipped, cancellation may not be possible, and customers will need to follow the return process.

8. Fraud Prevention

Shraff.com reserves the right to reject refund or return requests if suspicious or abusive return behavior is detected.

9. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Email: [email protected]

Website: https://shraff.com